JS
Jacques S
1 reviews | Active since Mar 2009
12 May 2021, 12:23
Old Mutual is Tops
I hereby revoke my previous negative comment regarding Old Mutual and acknowledge and confirm that the mistake was on my side. I hereby gratefully thank Coleen from Old Mutual Cape Town for her patience and professionalism in resolving the matter. I sincerely apologize to Old Mutual and truly appreciate that they resolved the issue, I myself created. I can recommend Old Mutual any time!!
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Replies (4)0
Replies (4)
Old Mutual's replyOfficial
12 May 2021, 12:52Dear Jacques
This certainly great to hear. We will definitely share this with Coleen and her management team. Thank you for taking the time to write this review.
Regards
Thabiet Mintin
Complaints Management
This certainly great to hear. We will definitely share this with Coleen and her management team. Thank you for taking the time to write this review.
Regards
Thabiet Mintin
Complaints Management
Old Mutual's reply12 May 2021, 12:52
Official
Dear Jacques
This certainly great to hear. We will definitely share this with Coleen and her management team. Thank you for taking the time to write this review.
Regards
Thabiet Mintin
Complaints Management
This certainly great to hear. We will definitely share this with Coleen and her management team. Thank you for taking the time to write this review.
Regards
Thabiet Mintin
Complaints Management
JS
Jacques S's updateReviewer Update
21 May 2021, 09:06Morning Thabiet.
Seems I was a bit premature in the retraction of my negative comment.
I am still waiting for Old Mutual to resolve the issue that been created by both parties , myself and Old Mutual.
I have provided Old Mutual with all my communication via e-mail a a week ago.
To be continued.
Seems I was a bit premature in the retraction of my negative comment.
I am still waiting for Old Mutual to resolve the issue that been created by both parties , myself and Old Mutual.
I have provided Old Mutual with all my communication via e-mail a a week ago.
To be continued.
JS
Jacques S's update21 May 2021, 09:06
Reviewer Update
Morning Thabiet.
Seems I was a bit premature in the retraction of my negative comment.
I am still waiting for Old Mutual to resolve the issue that been created by both parties , myself and Old Mutual.
I have provided Old Mutual with all my communication via e-mail a a week ago.
To be continued.
Seems I was a bit premature in the retraction of my negative comment.
I am still waiting for Old Mutual to resolve the issue that been created by both parties , myself and Old Mutual.
I have provided Old Mutual with all my communication via e-mail a a week ago.
To be continued.
JS
Jacques S's updateReviewer Update
25 May 2021, 13:14Unfortunately I will have to continue with my negative comment about Old Mutual.
I would like to thank Coleen from Cape Town however for trying to resolve the matter , although the Old Mutual Advocate that actually made the decision, is responsible for me and my family no longer having life cover.
Yes , I myself made the initial mistake.
I have within the required time frame requested an explanation on the cancellation of my life policies , with the correct reference from Old Mutual and received no reaction or answer on my request.
So, in my opinion Old Mutual's negligence in ignoring my request for explanations, they have now caused great harm to my life cover position.
They choose NOT to accept any responsibility in the matter.
I would definitely NOT recommend them to anyone at this stage.
Imagine they just decide not to pay out your Life Cover because THEY decided so.
Very unprofessional not to take responsibility for your own negligence.
I would like to thank Coleen from Cape Town however for trying to resolve the matter , although the Old Mutual Advocate that actually made the decision, is responsible for me and my family no longer having life cover.
Yes , I myself made the initial mistake.
I have within the required time frame requested an explanation on the cancellation of my life policies , with the correct reference from Old Mutual and received no reaction or answer on my request.
So, in my opinion Old Mutual's negligence in ignoring my request for explanations, they have now caused great harm to my life cover position.
They choose NOT to accept any responsibility in the matter.
I would definitely NOT recommend them to anyone at this stage.
Imagine they just decide not to pay out your Life Cover because THEY decided so.
Very unprofessional not to take responsibility for your own negligence.
JS
Jacques S's update25 May 2021, 13:14
Reviewer Update
Unfortunately I will have to continue with my negative comment about Old Mutual.
I would like to thank Coleen from Cape Town however for trying to resolve the matter , although the Old Mutual Advocate that actually made the decision, is responsible for me and my family no longer having life cover.
Yes , I myself made the initial mistake.
I have within the required time frame requested an explanation on the cancellation of my life policies , with the correct reference from Old Mutual and received no reaction or answer on my request.
So, in my opinion Old Mutual's negligence in ignoring my request for explanations, they have now caused great harm to my life cover position.
They choose NOT to accept any responsibility in the matter.
I would definitely NOT recommend them to anyone at this stage.
Imagine they just decide not to pay out your Life Cover because THEY decided so.
Very unprofessional not to take responsibility for your own negligence.
I would like to thank Coleen from Cape Town however for trying to resolve the matter , although the Old Mutual Advocate that actually made the decision, is responsible for me and my family no longer having life cover.
Yes , I myself made the initial mistake.
I have within the required time frame requested an explanation on the cancellation of my life policies , with the correct reference from Old Mutual and received no reaction or answer on my request.
So, in my opinion Old Mutual's negligence in ignoring my request for explanations, they have now caused great harm to my life cover position.
They choose NOT to accept any responsibility in the matter.
I would definitely NOT recommend them to anyone at this stage.
Imagine they just decide not to pay out your Life Cover because THEY decided so.
Very unprofessional not to take responsibility for your own negligence.
JS
Jacques S's updateReviewer Update
25 May 2021, 13:16Thank You Old Mutual for treating a 20 year loyal client in this disgusting matter.
JS
Jacques S's update25 May 2021, 13:16
Reviewer Update
Thank You Old Mutual for treating a 20 year loyal client in this disgusting matter.