Old Mutual is the worst service provider!

I have a retirement plan with OLD MUTUAL. In 2021 I was supposed to claim because it was less than R15000. The message i received whilst waiting for the payout was that it was now more than R15000 so I could no longer claim but I will be able to get it when I turn 55, On the 2nd August I turned 55 and went back to OLD mutual. To my surprise the consultant that assisted me advised that my money was paid out in 2021 already to an Old Mutual account, of which I have never had an old mutual account and in 2021 I was advised that I could not claim because of a certain restriction. When I queried this statement of the money being paid out to an old mutual account in 2021 the story then changed to that my retirement account was inactive and the money is in that account. My status says inactive. My question is where is my money with all these stories. Its more than a month I have been sent from pillar to post they sent a message that my query has been sent to a technical department for the whole month though. Old Mutual has provided me with the worst service ever, nothing hurts more than sacrificing certain things to save up for your retirement and when you are supposed to be enjoying your money the bank is now sending you from one department to another with no clear direction.