SM
Senatla M

1 reviews | Active since Nov 2014

11 Feb 2026, 17:40

Old Mutual is the worst Please be careful and regularly check your beneficiary list

Everyone. Please be careful with Old mutual. They change your beneficiaries without your knowledge and come claim stage for your family, the money can go to a total stranger and they (Your family) gets absolutely nothing. This happened to me and I've been trying to change the situation. Its been 7 days now and every time you call they will tell you about the back office or that I should wait another 3-7 working days and; just today. Its a circus and I think its time I looked for another service provider. Nowa, I thought you would come to my rescue but, you're just like the rest of them. *********** and unprofessional to say the least.

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Replies (1)
Old Mutual
Old Mutual's reply11 Feb 2026, 18:03
Official
Good day Senatla,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management