Old mutual is the worse with customer service

I have received the worst for of service in my life from old Mutual. This company is trashy I hate the brand as a while. I was saving with them now when I want my money I ca only get a super small amount of money they other one doesn't reflect on their side. How when you have been taking money from me. When I enquire I am told I can only get help after three days this is crazy, depressing and frustrating. Don't ever use the services of Old Mutual please