Old mutual is so useless

I am sick and tired of old mutual. I opened up a funeral cover and life cover with them. I had my father's details listed incorrectly. I called in to correct it I was advised to go to the branch or use their email. I went to the branch at tsakane mall that guy said he can't assist me as I opened it over the phone, I can leave it, it won't affect if I wanna claim (which doesn't make sense to me, I know it's a fuss when it's time to payout). He then said he can't see my life cover on the system I should close it and open a new one at the Branch..... I went on to send an email to get the details corrected that was on the 15th of July. With Policy no: REF: --GSENQ***-- . I called again to make a follow up on the 6th of August to make a follow up I spoke to a service consultant named Modi she said it will be sorted by end of business I will receive an email. Up to date I am still waiting....

It's funny how Old mutual calls you in 2seconds when you request for a call back just so they make a sale out of us but once you are part of them they give make service. I am tired of being running around like a headless chicken whereas the debit order goes of as agreed. Not knowing if I do have the life cover or it's a **** and again trying to fix such a simple thing...

Can somebody recommend a better insurance that I can join because I can't deal with *********** staff and being sent pillar to post. I want all my policies cancelled they are useless if I can't get things right now what will happen if I want to claim. Bunch of losers.