Old Mutual is Slow and Dishonest

Item: Old Mutual
Rating: 1
Author: Navendran P

Good day,

Can someone please assist me. NMG my fund manager has a delay in paying out my claim. It has come to my attention that the delay is actually caused by Old Mutual with regards to the unit pricing. What seems to be the barrier as for January and February. It is now April!!! NMG has been in contact with Old Mutual on numerous occasions now and was even told the unit prices would be in by now. This is now a big inconvenience to myself. Is this how Old Mutual operates??? Can someone please assist me as I need for this to be sorted ASAP.

Regards, N Pillay

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

11 Apr 2018, 07:55

Dear Navendran

Thank you for the review.

We apologise for the inconvenience. We will investigate and resolve with you directly.

Regards

Brent Sellidon

Complaints Management

Old Mutual's reply11 Apr 2018, 07:55

Official

Dear Navendran

Thank you for the review.

We apologise for the inconvenience. We will investigate and resolve with you directly.

Regards

Brent Sellidon

Complaints Management

Old Mutual's replyOfficial

12 Apr 2018, 14:27

Thank you for forwarding me the information I requested. We've responded to you this morning confirming that we've contacted NMG and provided them with the information they need to finalise their process.

I trust the above is in order.

Kind regards

KareemahSulayman

Old Mutual Complaints Department

Old Mutual's reply12 Apr 2018, 14:27

Official

I trust the above is in order.

Kind regards

KareemahSulayman

Old Mutual Complaints Department

Old Mutual's replyOfficial

12 Apr 2018, 14:28

I trust the above is in order.

Kind regards

KareemahSulayman

Old Mutual Complaints Department

Old Mutual's reply12 Apr 2018, 14:28

Official

I trust the above is in order.

Kind regards

KareemahSulayman

Old Mutual Complaints Department