Old mutual is ******** me my hard earned money

Good morning I'm Mr Mahlase SB Two months ago I went o Old mutual to cancel my policies. I was assisted by someone who was working under supervision in short by a trainee. One of my policies was cancelled and the other wasn't. My pay was came both of those policies deducted from my account. I went back to complain n I received the same treatment being assisted by some one who's learning how to do her job. I complained that this practice of them has costed me money. They apologised and promised me they will cancel the other policy n then refund me but nothing happened. I wrote them a couple of emails here's a sample below.... This my third e-mail I'm sending you guys after two days of calling and being sent from pillar to post and holding the line for hours ( mind you I'm using a cell phone) without being assisted so this as this has become an expensive exercise for me ( I have to spend money to get my money back!?)

I've never skipped a premium in the years that I've had these policies now I have to sweat in order for me to get my hard earned money back!? As if waking up every morning to go work n slave for it wasn't enough!!!!

How fair is that? No call back? Or respond to my previous email? Yet when you have new products you're quick to call and let me know about them!!??

I'm wondering if this is how you handle every client you have!? Or it's a matter of good riddance in my case!!?? Or you'll respond to those who will keep the lights on at old mutual!!?? whats the point of handling my matter because I've cancelled!!??

This bull... man!!!!

30 days after being promised my 1st refund the second deductions went through again. As usual I went back to the branch n demanded to be assisted by the manager he couldn't give me solutions but sympathy n I was frank with him that i needed solutions n it was ckear that he was afraid of letting me soeak to his superiors whom he could see that their way of solving tjis matter was useless!!! So in princlpe we both could see that his supriors are useless n that lead me to write the following email

I SEE THIS WASN'T ENOUGH BECAUSE UPNTILL TODAY I HAVEN'T GOT MY REFUND FOR LAST MONTH AND I WAS DERBITED AGAIN THIS MONTH AND I WAS AT THE BRANCH YESTERDAY ANS THAT PROVED TI BE FUTILE EXCERCISE AND A WAISTE OF MY TIME AND MONEY!!

I WOULD LIKE TO GET A CLEAR ANSWERS

WHEN WILL I GET MY MONEY? BECAUSE COUNTING FRIM LAST MONTH IT'S FULL 30 DAY TODAY... DO YOU REFUND ON THE THIRTY SOMETHING OR FROTHY SOMETHING ( WHICH ARE DATES THAT DON'T EXIST)!?

IF I'VE BEEN ****MED TELL ME SO THAT I CAN CUT MY LOSSES AND MOVE ON SO THAT YOU DON'T HAVE TO SEE MY FACE EVER AGAIN!?

I JUST WANT MY MONEY BACK N STOP GOING TO THEIR OFFICE