Old Mutual is running around with my money

I contacted Old Mutual last week on the 16th of October to politely request for a refund of an authorised debit order since I cancelled my policies with them last month on the 19th. The lady who was assisting me sent me a confirmation and reference number that the refund will take place place in 5 working days max. I called them again yesterday to make follow up and to my surprise the consultant who was assisting me told me that she doesn’t know what the other consultant did and she’s making a submission for a request from scratch and I will probably be refunded on the 29th. She then sent me yet another reference number. I don’t know if Old Mutual understands the inconvenience they have caused me. Times are tough and I just can’t afford to be chasing them around for for my hard earned money which they took from my bank account without my permission! Old Mutual please refund me urgently and let’s just part ways peacefully. It’s a pity that I can’t take my retirement annuity contributions that I have already made. I was going to take that as well and have nothing linking me to your insurance company because your service is poor. This is not the first I had to chase you for a refund.