MB
Mike B
1 reviews | Active since Jul 2011
14 Jan 2026, 07:41
Old Mutual is pathetic !!
Old Mutual is super pathetic with absolutely NO assistance to customers !! Requested that bank details must be changed as a new account was opened 5 months ago !! After completing an absolute useless lot of paperwork (spelling out my whole pedigree) just to change my debit order to another bank, I am unable to get a response from Old Mutual !! Is this is just about impossible, what will happen if a policy has to pay out ??
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Old Mutual's replyOfficial
14 Jan 2026, 08:10Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply14 Jan 2026, 08:10
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management