Old Mutual is over infested by *********** staff

I recently heard about a BBBEE share scheme by old mutual and I called in to register, it took me more than a week to get anyone whom can assist me in the correct direction to a point where someone advised on taking education plan.

confused I the took this education plan and we went through a lot of documentation only to find out the next morning when I call for policy numbers that none was registered at all and I wasted enough time on the phone for nothing. I then continued struggling through this failed time wasted non-registration process for three more times until one person tried to hep and asked to increase payments for each of my children. to date I never got any of the policy numbers and when I call in asking for the policy numbers I am told they are in my emails of which i checked and did not find them anywhere. recently my employment status changed and I am busy shedding things that I cannot afford in the near future and on the 24.10.2022 i called in to ask for assistance and was referred to the WhatsApp helpline for further assistance. after all that failed I called in the next morning and got assisted after two dropped calls while giving information, I tried for the last time and go through to a lady that now asks for bank accounts that are in my children's names of which was not the case initially when I registered and none of this was even mentioned for any reason whatsoever. I now cannot afford this and seek help as i find this organization has too many unproperly skilled people and that is detrimental when people cash out their monies get hit by new regulations with a blame of the sales representative only and not providing any assistance for the people.