mA
mahomed A
1 reviews | Active since Nov 2017
16 Mar 2018, 10:22
old mutual is old
cancelled 3 policies with old mutual about six months ago still taking premiums from my account for all 3 , after speaking to them they still taking debit order for 1 policy currently i have to keep reversing these debit orders now they phoning me to say i have failed to meet premiums please help
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Replies (2)
Old Mutual's replyOfficial
16 Mar 2018, 11:30Dear mahomed abdoola
We received your review of 16 March 2018.
We are investigating this matter and will contact you to resolve.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply16 Mar 2018, 11:30
Official
Dear mahomed abdoola
We received your review of 16 March 2018.
We are investigating this matter and will contact you to resolve.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's replyOfficial
16 Mar 2018, 13:54Dear Mr Abdoola
I refer to our telephone conversation this morning. I would like to apologise that you had to resort to Hellopeter to have this matter resolved.
I confirm that the debit order has been cancelled for immediate effect. No further premiums will be deducted from your bank account.
We trust that the matter has been resolved to you satisfaction. If you have any further questions, do not hesitate to contact us again.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply16 Mar 2018, 13:54
Official
Dear Mr Abdoola
I refer to our telephone conversation this morning. I would like to apologise that you had to resort to Hellopeter to have this matter resolved.
I confirm that the debit order has been cancelled for immediate effect. No further premiums will be deducted from your bank account.
We trust that the matter has been resolved to you satisfaction. If you have any further questions, do not hesitate to contact us again.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,