Old mutual is not trusted

I had 5 policies with you and one educational plan matured in January 2025 now, meaning I'm left with 4 but now you only debit three and all along you have been debiting properly, you want to claim it lapsed when you failed to debit this month, i no longer trust old mutual and i want to cancel my 2 policies i will only keep my funeral and retirement but the educational and savings invest i would rather move them else were. I regret coming to you even a few years ago my accounts where changed there is so much unprofessionalism. Even on the website profile it shows only 3 policies Here is a list of my active accounts Funeral cover Educational plan Retirement Savings investment Please explain why you only debited three and which one have you removed. Please organize one of your consultants for the cancellation of the two i want to make clearly you don't know how to manage your accounts i shouldn't be contacting you why you debited three and left the other one