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Zanele Z
1 reviews | Active since Mar 2026
03 Mar 2026, 15:39
Old Mutual is not to be trusted
Old Mutual opened a policy for me without my consent and now they refuse to give me my money back, I have been going to their branch and making calls but nothing since last year October . This company is not to be trusted together with it employees who **** us . After cancelling the policy they are still debiting my money without my consent.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
03 Mar 2026, 16:02Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply03 Mar 2026, 16:02
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
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Zanele Z's updateReviewer Update
04 Mar 2026, 18:42I did not receive any communication from Old Mutual after waiting for months for my issue to be resolved yet you are still dragging your feet I want all of my money every premium that was paid to that **** policy you created for me without my consent .
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Zanele Z's update04 Mar 2026, 18:42
Reviewer Update
I did not receive any communication from Old Mutual after waiting for months for my issue to be resolved yet you are still dragging your feet I want all of my money every premium that was paid to that **** policy you created for me without my consent .
Old Mutual's replyOfficial
04 Mar 2026, 19:26Hi Zanele
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards,
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards,
Old Mutual Complaints Management
Old Mutual's reply04 Mar 2026, 19:26
Official
Hi Zanele
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards,
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards,
Old Mutual Complaints Management