CE
Claudia E
1 reviews | Active since Jun 2018
25 Jan 2022, 11:43
Old Mutual is not Tech Savvy
I have had an unauthorized debit go off of my account. None of the self service portals work, my app keeps crashing, and when I try and login online there is no reset password option. I stay too far away to go into a branch. This is by far the worst experience I have had when it comes to online services.
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Old Mutual's replyOfficial
25 Jan 2022, 11:45Dear Claudia E
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply25 Jan 2022, 11:45
Official
Dear Claudia E
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management