Old Mutual is Not paying out after all Documents were submitted.

My sisters and I are having such a horrible experience with Old Mutual releasing funds from our late mother's investment accounts and retirement annuities.

We filled out all the forms and sent everything through. We were told that they couldn't pay out since there was an overpayment issue that went into Ma's bank account. We arranged to get it paid back in July. They responded saying they received it. They asked once more for all the Beneficiary Option Forms, which we sent again. Since then there's been silent. No updates even when we enquire on ***

We really need to get these sorted out and get the beneficiaries paid so that we can actually close this chapter.

The policy number is P***6 I'm the Executor of the Estate - and I can be reached on ***. It's exhausting having to wait for Old Mutual to comply.