Old mutual is not fit for purpose
I built an application that reads my investment performance ( for further analysis ) from the Old Mutual Secure site. This application runs continuously 24/7 and has been running for about 12 months now. In those 12 months, the Old Mutual Secure website has been broken for 27 days.
It is currently broken and I have posted the errors to the OM facebook page. Of course, the Help Desk promise to get on contact but they never do. I have left 15 message on their facebook page and they have NEVER contacted me regarding the issues.
The company, in my opinion is not fit to be managing vast portfolios if they cant even manage their own website. Testament as well as to why their investment performance has been abominable over the last few years
Helpful (0)
Replies (9)0
Replies (9)
Old Mutual's replyOfficial
17 Apr 2019, 15:35Dear Mr White
We received your complaint of 17 April 2019.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your complaint of 17 April 2019.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Old Mutual's reply17 Apr 2019, 15:35
Official
Dear Mr White
We received your complaint of 17 April 2019.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
We received your complaint of 17 April 2019.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
's updateReviewer Update
17 Apr 2019, 15:42I have made numerous complaints over the 12 months and NEVER have I heard back from Old Mutual complaints department or help desk. You say you received my compliant of 17th. What about the other complaints made in January, February and March - just look at your facebook page, its not rocket science. In any case, how can I financial empire the size of Old Mutual have such broken IT systems and not even display the fact that its broken on the home page? This is complete incompetence in managing digital information. This might also explain the dismal performance of the company as a whole.
's update17 Apr 2019, 15:42
Reviewer Update
I have made numerous complaints over the 12 months and NEVER have I heard back from Old Mutual complaints department or help desk. You say you received my compliant of 17th. What about the other complaints made in January, February and March - just look at your facebook page, its not rocket science. In any case, how can I financial empire the size of Old Mutual have such broken IT systems and not even display the fact that its broken on the home page? This is complete incompetence in managing digital information. This might also explain the dismal performance of the company as a whole.
's updateReviewer Update
17 Apr 2019, 15:43I have made numerous complaints over the 12 months and NEVER have I heard back from Old Mutual complaints department or help desk. You say you received my compliant of 17th. What about the other complaints made in January, February and March - just look at your facebook page, its not rocket science. In any case, how can I financial empire the size of Old Mutual have such broken IT systems and not even display the fact that its broken on the home page? This is complete incompetence in managing digital information. This might also explain the dismal performance of the company as a whole.
's update17 Apr 2019, 15:43
Reviewer Update
I have made numerous complaints over the 12 months and NEVER have I heard back from Old Mutual complaints department or help desk. You say you received my compliant of 17th. What about the other complaints made in January, February and March - just look at your facebook page, its not rocket science. In any case, how can I financial empire the size of Old Mutual have such broken IT systems and not even display the fact that its broken on the home page? This is complete incompetence in managing digital information. This might also explain the dismal performance of the company as a whole.
's updateReviewer Update
17 Apr 2019, 15:44Are you saying you were not even aware of the other complaints I made regarding the IT systems???
's update17 Apr 2019, 15:44
Reviewer Update
Are you saying you were not even aware of the other complaints I made regarding the IT systems???
's updateReviewer Update
17 Apr 2019, 15:47I have has to resort to contacting IT staff directly on their linked in account. That's how ineffective the Help Desk and Complaints department are. I am starting with IT staff and will then move onto the directors but I suspect that the widespread incompetence is actually at director level which is why the company is in such a mess in the first place!
's update17 Apr 2019, 15:47
Reviewer Update
I have has to resort to contacting IT staff directly on their linked in account. That's how ineffective the Help Desk and Complaints department are. I am starting with IT staff and will then move onto the directors but I suspect that the widespread incompetence is actually at director level which is why the company is in such a mess in the first place!
's updateReviewer Update
17 Apr 2019, 16:04Coleen Aanhuizen
Check your facebook site for 10 Feb - More than 2.5 months ago - Why have you not yet responded to that complaint?? Its the same subject - broken website - broken company - no one is doing their jobs.
's update17 Apr 2019, 16:04
Reviewer Update
Coleen Aanhuizen
Check your facebook site for 10 Feb - More than 2.5 months ago - Why have you not yet responded to that complaint?? Its the same subject - broken website - broken company - no one is doing their jobs.
's updateReviewer Update
17 Apr 2019, 16:06If I have not heard back from you by 5PM today, I will be sharing these Hello Peter posts back into my facebook account.
's update17 Apr 2019, 16:06
Reviewer Update
If I have not heard back from you by 5PM today, I will be sharing these Hello Peter posts back into my facebook account.
's updateReviewer Update
17 Apr 2019, 16:09Here is a link back to a post in 2017 when I was trying to get an estate settled. https://www.hellopeter.com/old-mutual/reviews/staff-dont-even-know-how-to-open-email-attachments- **********
The person I was dealing with had no idea how to open an email - what chance do they gave of running a website - ZERO ( its still broken today - 8 days in row so far)
's update17 Apr 2019, 16:09
Reviewer Update
Here is a link back to a post in 2017 when I was trying to get an estate settled. https://www.hellopeter.com/old-mutual/reviews/staff-dont-even-know-how-to-open-email-attachments- **********
The person I was dealing with had no idea how to open an email - what chance do they gave of running a website - ZERO ( its still broken today - 8 days in row so far)
's updateReviewer Update
17 Apr 2019, 16:27I have already supp**** my contact number - LOOK AT THE FACEBOOK POSTS !!! Really - give it a go . Its not that hard. Your "Help Desk" already asked me for contact details and I supp**** MY TELEPHONE NUMBER and my email address
's update17 Apr 2019, 16:27
Reviewer Update
I have already supp**** my contact number - LOOK AT THE FACEBOOK POSTS !!! Really - give it a go . Its not that hard. Your "Help Desk" already asked me for contact details and I supp**** MY TELEPHONE NUMBER and my email address