Old mutual is ****ming people pension investments

Im writing this with so much disappointment, Old mutual is really ****ming our people it's so sad, last November 2023 my dad passed on, he had pension fund with Old mutual of which until November 2023 they have been paying money to my father's bank account, payment was done on monthly basis. In December when we went to The Crossing branch in Mafikeng, we spoke to a gentleman by the name of Palagangwe who is the person that was my father's advisor. We informed him of my dad's passing and we wanted to know what's to follow now that my dad is no more and he has a leaving spouse which is my mom, and they were married in community of property, he explained the money remaining will be paid to my mom as the leaving spouse. He advised my mom to have a tax number cause it's going to be needed for the pay-out. Indeed we app**** for tax number and my mom got the tax number. Then some time in January they went to old mutual, the gentleman who assisted them was not at work, then they were assisted by someone else. The explanation was Mama must open an account with old mutual were all the money will be deposited, and later she can decide if the money must be re invested and she gets a monthly payment, and they said she must wait three months while they are processing everything. Yesterday my mom went to old mutual she was told my dad took a policy that says when he passes away all his money will stop. I've never heard of such policy, i would like for old mutual to explain to us what is really going on, they must give us an explanation why every time we get different information from different people. They keep sending my mom messages that if she doesn't deposit the money into the old mutual account the account will be closed. What money is she supposed to deposit, she's a pensioner waiting for her husband's money to be paid into the same account old mutual forced her to open, only to **** her. Now we are told to write a letter of complain by the same Mr Palagangwe, he told my mom that he doesn't remember the type of policy my dad took, i really don't understand how the same person who said my mom should apply for tax number for when the payout is made, he changed his tune, Can this matter be invested as a matter of urgency, we have policies with old mutual if this is how people are going to suffer, then it means people are not to trust old mutual. My mom can't be running around like this. Old mutual is adding to my mom's pain it's really not fair. Can all the documents that my dad signed stating that when he leaves this world all the money he invested must be stopped, cause i don't understand how can a person married with children come to a decision like that.