SJ
Sonto J

1 reviews | Active since Nov 2016

04 Nov 2020, 10:45

Old Mutual is ***

I think first and foremost, I must categorically express my disappointment with your *** service. I called your call centre ***from my number *** at 10:10 this Morning and after waiting on the call for 10 minutes, someone answered and it sounded like they were working at home or whatever the **** was going on. They were having their own conversation while I am listening. I stayed on the line for 15 minutes hoping they will finally assist me, she then drops the call. How pathetic. I don't even know why I should continue doing business with you I find this extremely disturbing is this is how you treat your customers who keep their money with you. I am disappointed.

I have been trying to withdraw a portion of my money but now I want all my money and **** your policy, I will take one with Sanlam fuseg.

0
Replies (1)
Old Mutual
Old Mutual's reply04 Nov 2020, 12:43
Official
Dear Sonto J 

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management