Old Mutual is just confused now....

Item: Old Mutual
Rating: 1
Author: Lusanda G

Old Mutual is becoming confused day by day. I called them in October to ask for debit order date changes from 25 to last day of the month. Till today old mutual is still debiting on the 25th. In Nov I wrote them an email and they acknowledge receipt of an email but nothing has changed. This is really damaging my credit profile because when they debit on 25 there is no money in the account. I don't know what to do anymore. Please assist.

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Replies (1)

Old Mutual's replyOfficial

27 Jan 2020, 07:58

Dear Lusanda

Complaint about service

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.

We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.

We look forward to resolving this matter in a manner that you will find satisfactory.

Yours sincerely

Old Mutual insure

Old Mutual's reply27 Jan 2020, 07:58

Official