Old Mutual is inconsiderate

Hello Peter <br> I took the time off work last week Monday the 9th of November to go surrender my policy. The guy at the Stanger Branch was very helpful and told me the money will be paid into my account within 7 working days. Yesterday the 18th of November I call Old Mutual to follow up only to be told that the policy is still active and no one could explain why is this or even tell me if it will be paid or not. I then speak to a guy who tells me that it will be paid on Friday the 20th of November. Today I call Old Mutual again just to make sure and I get told the very same thing that my policy is still active. The lady at the Call Centre tells me she will escalate it and this could take 2 days. I have sent an email to the Complaints department and they say i should wait for 10 days. This is unacceptable. I have to wait for a good 3 weeks till this matter is resolved. No one had the decency to call me to explain why the delay, now I have to wait again for MY money. I have spent money driving to their branch and spend over R 200 calling and been put on hold over and over again. Im really upset and this is the last time I open up a policy with them. I will not recommend it to anyone