Old Mutual is *********** -How do you make such BIG mistakes with debit orders-you mess up twice clearly you dont know what you are doing

I hold 5 policies with old mutual (2 educational) (1 retirement) (1 Savings) (1 Funeral) . I have never missed a payment since the beginning of all my policies -For this month you debited on the 24th all was well and I realised that you debited again On the 28th.I receive an sms stating that you will refund the debit order done on the 28th and I was ok mistakes happen. You go and refund me for all policies and did not refund the extra debit order you took on the 28th. Then you send another sms stating “we were unable to collect your premium on the 25th and now at a risk losing your policy. One of my debit orders bounced twice due to you mistakenly debiting my account they didn’t find money you have messed up my profile for my policy with another company.

Request: Fix this mess you have made Reimburse the cost of bank charges and the bounced debit order due to you taking money that doesn’t belong to you. Refund the debit order that you took on the 28th debit my account for the month of December and reimburse bank charges

I am going to engage ombudsman and find out what are my rights in getting my money for all my policies and move elsewhere .I no longer trust your way of work and how you commit such a BIG mistake twice and fail to fix the problem but instead you send automated sms You are *********** and many people warned me about old mutual that your service is unsatisfactory I have had issues with mistakes that you previously done with my other policy but now im convinced you don’t know what you are doing.

All business are aware its December we get paid early and I didn’t have any issues with all my debit orders BUT OLD MUTUAL really this time of the year Im having a good time with my family and I find my self having to deal with unnecessary issues caused by you.

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