Old Mutual is HORRIBLE

I walked into an Old Mutual branch on the 28th of May 2020 to cancel my policy for the exact reason i am writing this review. old Mutual does not give a **** about their clients, this is not something i am writing about because it is my first experience but i have been fighting this battle with these people. The manager at the branch was walking around speaking on headsets from her laptop, carrying it around the branch, she then walked into some room and kept speaking to some person about people's training and competence whereas she herself was ***********. This lady was doing all of this while eating McD's, she was chewing and speaking at the same time, she was making so much noise with the door open from that room that everyone could hear her conversation which was not even meant for any of our ears. Long and short of it was that the 28th May 2020 was the start of my horrible and disgusting emotion that i have for Old Mutual. I have an OM Money Account which i advised the lady to please deposit my funds into it once i am done with my cancellation, she out of her own experience told me the process would take three working days and that i had to produce a proof of address which i did not have and she and she advised i can produce a bank statement from my own bank and she can use that but the funds will definitely go into my OM Money Account. I received no communication or anything, till to this day. I have been calling Old Mutual since the 1st June 2020 from when i got a sms asking me where my money must o because i produced another bank statement, i responded to that email and that has been it, i have called the same branch and spoke to Siboniso/Sibonelo who was very rude and went as fr as telling me that he is not even supposed to assist me over the phone, i asked to speak to a manager and he told me the manager would call me back. An hour later i received a call from the same guy telling me the manager said she will escalate. I have made several other calls and received stupid emails which i have responded to and still have not gotten any assistance. I cannot expect Old Mutual staff at Balfour Park to treat clients any better or have any form of telephone etiquette when their own manager is abrupt and ***********. I all i want is my money, that is all i am asking for from these useless people, OM has proven that they care about nothing but debiting. I manage an emergency call centre myself and every client's life, query and opinion matters, it does not matter how angry, rude, intoxicated or frustrated they are, it is my job and duty to put them at ease and listen to them. Old Mutual staff act like someone forced them to sit where they're sitting..........I WANT MY F*****G MONEY