Old mutual Is hell!

I am trying for the last time. OLD MUTUAL is adding stress upon families whilst they are grieving. A claim was made on 15th June 2022 Ref number is CEB***. Till to date the claim is not yet through. They say it's under investigation, we understand but till when. Last week they said we must give them 5 days to investigate on top of the weeks they had already. Fine 5 days went by but still no communication made by Old Mutual. Called the ombudsman they said its going to take 6 weeks. Called the arbitrator they said its going to take 20 working days. It that sane? More waiting time on top the weeks they made us wait? What about the funeral costs that are need to be paid? The funeral was on the 18th of June for heaven sake why must we suffer like this when we pay the premiums each and every month? We are approaching another 15th now. What the hell? I am so fed up with even calling we are taken from pillar to post and when you finally get someone they are irrelevant. WE ARE TIRED OF WAITING!!!!!!!