Old Mutual is full of ******

I had a retirement annuity with Old Mutual which I cancelled, few years later I requested to continue with it. Instead Old Mutual created a new annuity that means I now had two, I initially thought that I would continue with the old one which was not the case, now I am trying to claim my two pot it is limiting me cos now I have two different amounts and the other one showa that the money is not enough as it dictates that I can withdraw a min of 2k which is making it difficult for me to accurately withdraw a reasonable amount now I am limited to only 3k which would have not be the case if my two focused accounts were combined. I feel that this is unfair what Old Mutual is doing and on top of that I still have to wait for 30 days for my money to be paid out while the system to claim was opened on the 1st of Sep with Old Mutual we were only able to claim from the 23 September. As much as I wanted to continue my business with Old Mutual that will be impossible, thinking of moving my retirement annuity to another brokerage who will value me as a customer.