Old Mutual is frustrating!!

I am bitterly disappointed in how my withdrawal of funds has been handled. When I resigned, my previous employer submitted my claim timeously and could confirm this because when I followed up on the status of my claim with Old Mutual, they confirmed when it wasn't lodged. I therefore cannot comprehend the "snail's pace" which Old Mutual is moving at to process my funds. Each week I receive an SMS saying Old Mutual has submitted my claim to SARS and I call at least twice a week to find out how far I am in he process. I could write an essay on the number of different responses when I call, "oh your claim is in the payment queue awaiting authorization for a payout", "we have escalated your claim to management", or "there is a technical error" and the list is endless. Every time it seems like we're moving one step forward, we seem to go two steps back. I am so frustrated at this process and do not know who to escalate this to because no one seems to take any accountability in updating me on the CORRECT status of the claim and tell the truth (anybody out here who has Wendy Knowler's contact details so she can investigate the malpractice being administered here, seems like a lot of similar challenges on the forum). To date I'm in limbo and at Old Mutual's mercy to get MY money, it's unacceptable!