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filwe M
1 reviews | Active since Oct 2020
04 Mar 2025, 08:01
old mutual is ****
i need my money in my account by 12pm. i sent all the necessary documents for the cancellation and refund of a retirement plan but you want to annoy me.
Helpful (0)
Replies (15)0
Replies (15)
Old Mutual's replyOfficial
04 Mar 2025, 08:14Good day Refilwe,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply04 Mar 2025, 08:14
Official
Good day Refilwe,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
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filwe M's updateReviewer Update
04 Mar 2025, 08:27telling me about sending a surrender form? i sent that **** a long time ago. please don’t annoy or i will take this to social media
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filwe M's update04 Mar 2025, 08:27
Reviewer Update
telling me about sending a surrender form? i sent that **** a long time ago. please don’t annoy or i will take this to social media
Old Mutual's replyOfficial
04 Mar 2025, 09:33Our team will provide you with an update via email soon.
Old Mutual's reply04 Mar 2025, 09:33
Official
Our team will provide you with an update via email soon.
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filwe M's updateReviewer Update
04 Mar 2025, 12:07where is the ****** email
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filwe M's update04 Mar 2025, 12:07
Reviewer Update
where is the ****** email
Old Mutual's replyOfficial
04 Mar 2025, 12:49We see that our team has sent you an email today the 04/03/2025. Kindly respond to the email and liaise with the team directly assigned to assist you on your matter.
Old Mutual's reply04 Mar 2025, 12:49
Official
We see that our team has sent you an email today the 04/03/2025. Kindly respond to the email and liaise with the team directly assigned to assist you on your matter.
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filwe M's updateReviewer Update
06 Mar 2025, 10:06i want my money! it’s the 6th and nothing is being done! ***off. i want my money!
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filwe M's update06 Mar 2025, 10:06
Reviewer Update
i want my money! it’s the 6th and nothing is being done! ***off. i want my money!
Old Mutual's replyOfficial
06 Mar 2025, 10:15We see that our team has sent you an email the 04/03/2025. Kindly respond to the email and liaise with the team directly assigned to assist you on your matter.
Old Mutual's reply06 Mar 2025, 10:15
Official
We see that our team has sent you an email the 04/03/2025. Kindly respond to the email and liaise with the team directly assigned to assist you on your matter.
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filwe M's updateReviewer Update
06 Mar 2025, 10:24i don’t know if you people are patronising me or what because i have beeeeen replying and sending the required surrender form and i dont know what the **** you want my to do to MY MONEY
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filwe M's update06 Mar 2025, 10:24
Reviewer Update
i don’t know if you people are patronising me or what because i have beeeeen replying and sending the required surrender form and i dont know what the **** you want my to do to MY MONEY
Old Mutual's replyOfficial
06 Mar 2025, 10:39The form has been received, and it has been escalated to the relevant department. Our team will be in contact with you directly. We sincerely apologise for the inconvenience this has caused you.
Old Mutual's reply06 Mar 2025, 10:39
Official
The form has been received, and it has been escalated to the relevant department. Our team will be in contact with you directly. We sincerely apologise for the inconvenience this has caused you.
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filwe M's updateReviewer Update
06 Mar 2025, 13:17LOOK, i need my money today!
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filwe M's update06 Mar 2025, 13:17
Reviewer Update
LOOK, i need my money today!
Old Mutual's replyOfficial
06 Mar 2025, 13:37We understand that the delay can be frustrating, but rest assured that your matter is being handled. Our team is working diligently to have your request resolved as soon as possible.
We appreciate your patience and understanding during this process. You can expect feedback via e-mail directly from our team.
We appreciate your patience and understanding during this process. You can expect feedback via e-mail directly from our team.
Old Mutual's reply06 Mar 2025, 13:37
Official
We understand that the delay can be frustrating, but rest assured that your matter is being handled. Our team is working diligently to have your request resolved as soon as possible.
We appreciate your patience and understanding during this process. You can expect feedback via e-mail directly from our team.
We appreciate your patience and understanding during this process. You can expect feedback via e-mail directly from our team.
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filwe M's updateReviewer Update
07 Mar 2025, 09:23i am expecting payment by the end of business today. stop ****ing me off
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filwe M's update07 Mar 2025, 09:23
Reviewer Update
i am expecting payment by the end of business today. stop ****ing me off
Old Mutual's replyOfficial
07 Mar 2025, 09:35Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply07 Mar 2025, 09:35
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
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filwe M's updateReviewer Update
07 Mar 2025, 13:01is my payment made?
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filwe M's update07 Mar 2025, 13:01
Reviewer Update
is my payment made?
Old Mutual's replyOfficial
25 Mar 2025, 12:56Good day,
Feedback was provided to you via email on 04/03/2025. Please refer to the email and liaise with the team directly as that is the team assigned to assist you with the matter.
Kind regards,
Old Mutual Complaints Management
Feedback was provided to you via email on 04/03/2025. Please refer to the email and liaise with the team directly as that is the team assigned to assist you with the matter.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply25 Mar 2025, 12:56
Official
Good day,
Feedback was provided to you via email on 04/03/2025. Please refer to the email and liaise with the team directly as that is the team assigned to assist you with the matter.
Kind regards,
Old Mutual Complaints Management
Feedback was provided to you via email on 04/03/2025. Please refer to the email and liaise with the team directly as that is the team assigned to assist you with the matter.
Kind regards,
Old Mutual Complaints Management