Old mutual is disgusting
I called more than 4 times to cancel my policy, I have not received any cancelation documents, they are not answering my calls if I answer. Long wait time, service is 0. Would never recommend this nonsense to anyone
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
11 Dec 2025, 18:27Good day Puleng,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Dec 2025, 18:27
Official
Good day Puleng,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
's updateReviewer Update
17 Dec 2025, 04:34Greetings
No one from your team has canceled my policies, and if you think you will bill me again, I will request a refund of these policies because of the level of incompetence and respect you have for us consumers.
I am available on Email, because I am busy during the day. This will drag out for days because no one wants to do their job
No one from your team has canceled my policies, and if you think you will bill me again, I will request a refund of these policies because of the level of incompetence and respect you have for us consumers.
I am available on Email, because I am busy during the day. This will drag out for days because no one wants to do their job
's update17 Dec 2025, 04:34
Reviewer Update
Greetings
No one from your team has canceled my policies, and if you think you will bill me again, I will request a refund of these policies because of the level of incompetence and respect you have for us consumers.
I am available on Email, because I am busy during the day. This will drag out for days because no one wants to do their job
No one from your team has canceled my policies, and if you think you will bill me again, I will request a refund of these policies because of the level of incompetence and respect you have for us consumers.
I am available on Email, because I am busy during the day. This will drag out for days because no one wants to do their job
Old Mutual's replyOfficial
17 Dec 2025, 08:27Good Day Puleng,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply17 Dec 2025, 08:27
Official
Good Day Puleng,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management