Old Mutual is Cruel

The treatment I have received from Old Mutual is appalling if I can put it mildly, I have a Retrenchment Benefit policies with Old Mutual and on August 2023 I was retrenched, the policy is suppose to pay for six months and on 01 November 2023 I received my first payment no hassles, trouble started when I was expecting my 2nd payment on 01 December 2023 I was sent form pillar to post from their call center agents telling me I was paid on 28 Nov next to be told about a technical glitch and their stories kept on changing until I received my payment on 08 December for my third payment that was supposed to be paid 01 Jan 2024 I was told the day was a holiday of which I understood then they claimed again the I was paid 28 Dec and the system change excuse and finally receiving my third payment on 10 Jan, after my ordeal I emailed Michael Swart (Service Centre Agent | Risk Complaint) and Grant Engelbrecht (Team Leader, Call Centre | OMiX) on the same day 10 Jan 2023 who I have been communicating with before I was paid to give me an undertaking that the next payments will be automated and they just ignored my email and today 01 February 2024 nothing has been paid in my account, to top everything I was told my new premium after Retrenchment will be R1993 and every month since then they deduct the keep on deducting the old premium of R2643 and I have to call them before they refund me