Old mutual is *****ed

I have a funeral cover with Old Mutual which I have app**** for it through my work and we were told that the payout is 30k and they will deduct via stop order and they have been no fail. The policy has been active over a decade. I have never defaulted in-terms of payment I made sure as I’ve always checked my pay-slip monthly.

On the 17 July 2020 my father passed away, same day I contacted my employer ( HR )and Mr Mokoena (old mutual) via email.

Mr Mokoena responded saying “ sorry for you loss” but your father’s policy is not active yet, it only becomes active when old mutual receives 1st payment. As they received last payment from my employer in May meaning I’m behind by a month.

I was confused cause we were told that we can continue with old mutual policy on our own accord meaning the payment will be a debit order and there is no waiting period and the will start deductions end of July.

As soon as i received the forms I filled them in And I emailed back to him within Days I had received them now there were two separate forms one with Old Mutual and another with Crede Capital Partners.

Being in fear of what had happened to me and how my matter was handled no care what so ever old mutual sitting there with my 30k enriching themselves I did a follow up as I didn’t want a reoccurrence