Old mutual is bad news

I’m so disappointed in old mutual. I submitted documents at the Wonderpark branch on the 23rd of March. When I called for feedback yesterday I was told to resubmit because they didn’t receive them. They however sent an sms acknowledging receipt on the 23rd of March. What irritates me is that they will start counting their 15 day turn around time from yesterday and not from the day I initially sent the documents. I’m in debt because they didn’t bother paying the funeral cover I’m so frustrated and wish my mom listened when I told her Old Mutual is bad news. People need to stay away from this company because their products are a mass they make the principal member a beneficiary of their own funeral cover meaning when they die they have to claim for themselves which makes no sense at all.