Old Mutual is *********** and DOES NOT respond to customers.

Pathetic service from consultants. I had an issue with my banking and my account could not be debited for the policy premium. This occurred two months ago. I have been trying to resolve this on various occasions and multiple platforms. The consultant at the branch could not assist with updating the banking details or providing a cash deposit payment method. The call centre number does not connect. I have reached out multiple times via email and through social media with no success. Eventually a consultant contacted me from the call centre and ensured me a double debit will go off my account on the 25th March. However, only a single debit was done. Now I am receiving letters about missed payments when the staff at Old Mutual is *********** and cannot provide details efficiently. I want this matter resolved ASAP.

G Reddy ***