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Prudence M
1 reviews | Active since Aug 2018
27 Jan 2025, 08:32
Old Mutual is a ****… they don’t pay out Life Covers
Actually Old Mutual doesn’t deserve even 1 star…. My mom had a 2 policies with Old Mutual including life cover. Now that she is no more they don’t want to pay out instead they are sending us pillar to post. We are being told different stories by different consultants. I would never recommend Old Mutual life cover to anyone. Just know that your kids or spouse will suffer because of Old Mutual not wanting to pay out. Stay away from Old Mutual and if you already have a life cover please cancel it…
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Old Mutual's replyOfficial
27 Jan 2025, 09:09Good day Prudence,
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your mother's life cover policy. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your mother's life cover policy. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Old Mutual's reply27 Jan 2025, 09:09
Official
Good day Prudence,
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your mother's life cover policy. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your mother's life cover policy. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management