CW
Charl W

1 reviews | Active since Mar 2009

28 Mar 2019, 19:13

Old Mutual is a spammer

I constantly receive spam sms's from this company. I reply "No' as directed and in order to opt out. I send this off and then block the number and delete the message. Lo and behold, a few days/weeks later I get another friggin' sms! I suspect they change the number that the sms originates from in order to circumvent their number being blocked and their offer being refused. I don't mind being spammed once and then having my opt-out request honoured but to deal with a company that refuses to stop and uses various mechanisms to circumvent rules and guidelines makes me incredibly angry. So tired of this $%^&*BS!!

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Replies (1)
Old Mutual
Old Mutual's reply29 Mar 2019, 15:38
Official
Hi Carl

Thank you for the review.

We apologise for the inconvenience caused. We will investigate and resolve with you directly.

Regards
Brent Sellidon
Old Mutual Complaints Management