Old mutual is a serious ****🚩🚩🚩🚩!!!!!!

I had taken out a funeral cover for my grandfather a long time ago. He sadly passed in 2022. I've made a claim hustle free. But now they keep on deducting the premiums😳😳. I called to ask why was that happening. I was told that they will cancel and I would be given my refund!!! It's been 4months now since I logged a request but nothing has not been done!!! They just keep deducting.