Old Mutual is a ****

On 20 October 2020, i contacted old mutu and enquired about the process i needed to follow in order to surrender my investment i told them i need the money urgently. I got no response from them until 23 November they sent me a form to complete and send back which i completed and sent back same day.

on 24 November because i did not want further delays as i need the money for my function taking place on 5 December 2020, i called them and told them i sent the documents when can i expect payment. the lady that assisted me using my reference number went into the system and advised that she has sent the request to another department for processing i should expe t payment by 27 November.

to my surprise on 25 November the company again debited my account after i had already surrendered the policy. and also 27th came i did not receive the payout as promised. whe i tried to call them the person who ended up taking my call didi not speak and eventually dropped the phone.

Now i am running out of time i need my invested money and i need the money they debited also paid back to me and i am not getting any assistance from them through twitter or calls.

now i understand why that family took a corpse to their offices Old mutual is a ****.