Old Mutual is a ****!

My partner has been a loyal customer to Old Mutual for more than 5 years now. He had never claimed nor had he missed a payment. When we took out a funeral policy with Old Mutual to cover my sister in law and partner amongst other people, we notified them that my sister in law did not have an ID. Old Mutual agreed to cover her anyway. My sister in law was diagnosed with cancer and died March this year at Bara Hospital. We received a brigade death certificate (since my sister in law did not have an ID) from Bara Mall Home Affairs. We submitted the BI13, death certificate and all other supporting documents (such as affidavit stating that she didn't have an ID nor did she had a birth certificate and she was my partner's biological sister) to Old Mutual at the Protea Glen Mall branch. We did not receive payment from Old Mutual until we buried my sister in law. We had to ask for donations in order to bury her because Old Mutual did not pay. Till today, we are waiting for Old Mutual to pay. However, they keep sending us messages that we must provide a letter from Home Affairs stating why my sister in law received a brigade death certificate. Home Affairs is refusing to draft such a letter saying that these companies know why and when such a death certificate is issued. I therefore believe that this is one of Old Mutual ****s not to pay. We are seating in debts because of all the arrangements we had to do to make sure that we bury my sister in law with dignity. Surprisingly, they are still busy debiting our account for my dead sister in law, so shameful!!!!!! I want nothing to do with Old Mutual anymore, we cannot be stranded when we had properly planned our lives should unexpected events like death visit our household. I am very disappointed with this shameful Old Mutual company. Old Mutual is a disgrace!!!!!