CK
Chutshela K
1 reviews | Active since Jul 2020
10 Jul 2020, 19:05
Old Mutual is a **** !!!
My mother joined old mutual green light policy. It’s been a moth and two weeks since she has lodged a claim and her claim has not been paid yet. Old mutual requested that she submits a doctors report which she submitted then she was told to wait for 5 working days. We have been spending a lot of money doing follow ups and we hear different stories each time. Today she called old mutual and they requested a signature of the deceased. I don’t understand how old mutual expects us to have a signature of an individual that we have buried !!!!
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
13 Jul 2020, 08:20Dear Chutshela K
We are sorry to hear about the service experienced.
We will investigate and contact you directly to resolve.
Regards
Complaints Management
We are sorry to hear about the service experienced.
We will investigate and contact you directly to resolve.
Regards
Complaints Management
Old Mutual's reply13 Jul 2020, 08:20
Official
Dear Chutshela K
We are sorry to hear about the service experienced.
We will investigate and contact you directly to resolve.
Regards
Complaints Management
We are sorry to hear about the service experienced.
We will investigate and contact you directly to resolve.
Regards
Complaints Management
CK
Chutshela K's updateReviewer Update
13 Jul 2020, 17:45Dear Old Mutual
Someone from your company contacted ya and requested that we submit a signature of the deceased. How are we going to have copies of a late person’s signature? I don’t understand if this is a strategy you use to run away with people’s monies or what? Could you please advice ?
Someone from your company contacted ya and requested that we submit a signature of the deceased. How are we going to have copies of a late person’s signature? I don’t understand if this is a strategy you use to run away with people’s monies or what? Could you please advice ?
CK
Chutshela K's update13 Jul 2020, 17:45
Reviewer Update
Dear Old Mutual
Someone from your company contacted ya and requested that we submit a signature of the deceased. How are we going to have copies of a late person’s signature? I don’t understand if this is a strategy you use to run away with people’s monies or what? Could you please advice ?
Someone from your company contacted ya and requested that we submit a signature of the deceased. How are we going to have copies of a late person’s signature? I don’t understand if this is a strategy you use to run away with people’s monies or what? Could you please advice ?
CK
Chutshela K's updateReviewer Update
14 Jul 2020, 14:16I have told you that we do not have the Signatures. We can’t find anything that the deceased signed. I have told you this via email three times already.
You then promised to send my response your your claims department and I asked that you CC me to the email. Or forward it to me if you have sent it. You said you will sent all this to your claims department but a consultant I spoke to said there has been no email sent
You then promised to send my response your your claims department and I asked that you CC me to the email. Or forward it to me if you have sent it. You said you will sent all this to your claims department but a consultant I spoke to said there has been no email sent
CK
Chutshela K's update14 Jul 2020, 14:16
Reviewer Update
I have told you that we do not have the Signatures. We can’t find anything that the deceased signed. I have told you this via email three times already.
You then promised to send my response your your claims department and I asked that you CC me to the email. Or forward it to me if you have sent it. You said you will sent all this to your claims department but a consultant I spoke to said there has been no email sent
You then promised to send my response your your claims department and I asked that you CC me to the email. Or forward it to me if you have sent it. You said you will sent all this to your claims department but a consultant I spoke to said there has been no email sent
CK
Chutshela K's updateReviewer Update
14 Jul 2020, 14:17Could you forward the email you have sent to me ? I need it as proof that you have been sent it. I am tired of being sent back and forth by you Brendon
CK
Chutshela K's update14 Jul 2020, 14:17
Reviewer Update
Could you forward the email you have sent to me ? I need it as proof that you have been sent it. I am tired of being sent back and forth by you Brendon
CK
Chutshela K's updateReviewer Update
14 Jul 2020, 14:17Your responses are private. All of a sudden ?
CK
Chutshela K's update14 Jul 2020, 14:17
Reviewer Update
Your responses are private. All of a sudden ?
CK
Chutshela K's updateReviewer Update
14 Jul 2020, 14:19I am sick and tired of being sent around like a headless chicken. Yesterday you said there are outstanding documents that needed to be submitted. I then informed you that all the necessary documents were sent to old mutual, now you need a significant that we do not have ? New outstanding doc every time I contact you ? You can do better !!!
CK
Chutshela K's update14 Jul 2020, 14:19
Reviewer Update
I am sick and tired of being sent around like a headless chicken. Yesterday you said there are outstanding documents that needed to be submitted. I then informed you that all the necessary documents were sent to old mutual, now you need a significant that we do not have ? New outstanding doc every time I contact you ? You can do better !!!
CK
Chutshela K's updateReviewer Update
14 Jul 2020, 14:45The lies !!!
If this was explained to the policy holder , why isn’t the policy holder aware. The policy holder informed you that she doesn’t have the signatures of the deceased. What’s going to happen now ?
If this was explained to the policy holder , why isn’t the policy holder aware. The policy holder informed you that she doesn’t have the signatures of the deceased. What’s going to happen now ?
CK
Chutshela K's update14 Jul 2020, 14:45
Reviewer Update
The lies !!!
If this was explained to the policy holder , why isn’t the policy holder aware. The policy holder informed you that she doesn’t have the signatures of the deceased. What’s going to happen now ?
If this was explained to the policy holder , why isn’t the policy holder aware. The policy holder informed you that she doesn’t have the signatures of the deceased. What’s going to happen now ?