Old Mutual is a pathetic

Absolutely disgusted by the service from Old Mutual. I was on maternity leave and took a premium holiday on both my funeral policies. I happen to miss a premium after maternity leave. I received a call from a call centre agent and advised that I had missed a premium for the previous month. I had arranged with the call centre agent to do a double deduction on the premiums so that it is up tp date. We agreed on the date for the debit order and everything was resolved. Few weeks later I received an email from old mutual stating that my policies have lapsed and have been canceled. No one at old mutual could give me an explanation why even after I have arranged for a double debit order. I must say, their service is pathetic and their customer service agents too. They are very quick to assist and answer calls when you want to buy a product but can not assist their customers. Worst place I have ever dealt with. I will never even recommend this pathetic place to anyone.