Old Mutual is a ****! ****ming people out of their lifelong savings!!

Thank you.

Yes I am assisting my father. Please call him directly with an update on his Annuity payout.

I am aware of the complaints against Old Mutual and their tactics to delay these types of payouts. I have every intention to escalate this further should we not get this resolved.

Kindly call my dad on the number you have available for him.

thanks

Hi Delia

are you able to pick up the phone and call him please?

Hi Delia

My dad just went to the branch in Kroonstad, i believe the Tax no was taken down incorrectly from the Branch. How soon can we get the annuity paid out?

Hi Delia

Do we have an update on the matter please? Im sorry but this was delayed by Old Mutual and their *********** staff. 1. Why wasn’t my father contacted with feedback that his Sars Tax no was incorrect? 2. My father got sms on the 2nd of May from SARS none of them indicating any incorrect digits. 3. My dad has been to the kroonstad branch more than once without any feedback all they said was is the annuity is with dead office.

Please may we have an understanding of where we are in the process? My dad needs the funds today still.

Hi Delia

As soon as possible is not very comforting, may we have a turnaround time please? How far are we in the process? Who else can this be escalated to?

Hi

Have you guys taken into account the delay caused by yourselves? Or the service failure? Had my father been updated about the tax no we would have acted on it accordingly. No we are only told of delays after I consulted Hello Peter.

Has this been escalated to Sars?

Hi Delia

Thank you for all your assistance, can we now confirm that payment has been done now? are we able to get POP please?

Kindly call my dad with POP?