Old Mutual is a joke

Could someone please tell me why no changes, after multiple attempts and requests, have been made to a funeral policy for my grandfather. Today after I went in to a Old Mutual branch with my mother, our claim was submitted without any trouble. To be sms'd now to be told that the date of birth differs from the original application and that the amount will be recalculated. This is disgusting. If you pay your monthly premiums all is well (so if the date of birth differs that's fine). The day you claim, all hell breaks loose and you get ****** from that owed to you.

Now of course, I've been on the call center line for 30 minutes with now assistance. Really hoping to get help from someone from Old Mutual. Even if it's a family member of an employee. Just reach out.

Service...joke.