OLD MUTUAL IS A HORRIBLE COMPANY TO DEAL WITH

This is the second time I am writing a review on Old Mutual they called me on Friday the 3rd of June to offer me a loan and I thought you know what lets give them a second chance maybe they will do better this time around, my word am ever so sorry for that decision. Old Mutual is really a nightmare to deal with, the loan was approved on Monday the 6th of June, when the mandate came through to my bank it expired immediately the consultant managed to get her IT department to reissue the mandate to my bank account and i accepted it on Tuesday the 7th of June so its now active on my bank account, when I got hold of the consultant on Wednesday as I have not recieved any funds as yet from Old Mutual only to be then told they have a problem with the Mandate on their side and she was on the phone with her IT department to sort out the mandate for two hours but for some odd reason the IT department has not got back to her and the issue has not been sorted, I then sent a mail to the complaints department on Wednesday afternoon guess what no call no email no nothing from them and as of today which it Thursday 9th June still nothing from anyone. I tried calling the complaints line this morning *** it rings and then after a while it tells me this number does not exist I need to enter in a number that i would like to dial, I then called ***as their website says this is the number for the complaints department, the lady that finally answers tells me this is not the complaints department Old Mutual why do you play games with people you advertise that you have been in business for 177 years and yet you cant get the correct department numbers on your website, your IT department cant fix mandate issues in a timely fashion so it makes me wonder why are you still in business when you cant even provide people who you would like as customers with the porper and basic services that you advertise this is really shocking, no actually I am at a loss for words. Old Mutual I personally think your company needs some butt kicking done I really dont understand how it takes take 4 days to sort out a mandate but worse still how no one can be bothered to get back to you about your complaints.

If I don't hear back from OLD Mutual by 3pm today with a resolution I will contacting the consultant and cancelling the loan agreement with you as your company sucked 3 months ago and guess what it still sucks today but it has gotten worse.

I AM TRUELY DISGUSTED WITH OLD MUTUAL