Old mutual is a ****.

Kindly be advised that old mutual customer service is disgusting. My wife received an sms that she is due for a cashback of R1200.00 that was suppose to be paid on the 15/12/2023 and the funny part is when she visited their branch in Centurion they said they don't see anything in the system and after she showed them the sms they changed the story and said the money is hanging, when asked when was the money paid they were hitting around the bush. I personal think this is bad business practice. It's no different from ****ming people. Secondly she wanted to cancel their service and take her business else where and there is a letter that has been requested by the new policy provider. Old mutual customer care was contacted on the 18/12/2023 in order for them to assist the customer about the query and they said the client was not under old mutual so the letter has to be provided the third party company we don't know. Since then we are waiting. People trust the policy provider old mutual and not some third party that we never signed up for. This is bad business practice and taking advantage of people.All l want is good business practice and not ****ming people's hard earned money.And what ever game old mutual is playing has to come to an end.