Old mutual is a disgrace

I regret having a funeral policy with Old mutual at this very moment. It's been a month since i claimed for death. I didn't receive all my money when I go to their brunch they tell me it's still under investigation. It's a month now since I buried my brother even now I haven't received the rest of the money. Old mutual is *** I regret having policies with you😡. What's the use of having a funeral policy but it fails to assist you with funeral arrangements. I so hate old mutual