Old Mutual is a DISGRACE

Good Day Old Mutual, i have to say that I'm very disappointed in your service. It is a disgrace how you handle you consumers. As if you have no worries what so ever about our livelihood. My Fiance is working on the cruise ship and earns dollars, before she went she visit the Old Mutual Branch in Witbank. Filled in a Foreign Exchange Form and the consultant said all is good. Now she got paid on the 9th IN DOLLARS to her account. Still the money is not released into her account. She send emails and emails and no replays. I stepped in and she gave me promising to assist as she cant phone from the ship, she did send an email to grant that. Still i'm phoning and following up but with no luck and nothing has been resolved. We did everything the bank asked as to do and send all the forms that was required. Now the issue I have is, she has to pay her things, house, car en en. Now she is in default because the lack of interest and compassion that old mutual shows. Like you guys don't care, just the lack of urgency from you guys, its shocking. Now how would you feel if your bank treats you like this, its her money her salary and we are jumping trough hoops for you guys. Sad that a bank can do that to a hard working person. Taking food of her families table. I'm ashamed how you treating this issue.....Financial Freedom, please all false advertising....