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Simon M

1 reviews | Active since Sept 2014

11 Feb 2021, 15:09

Old Mutual is a *****

On the 25th January 2021 I went to their branch in Arcadia Pretoria to surrender the 3 education policies and they only paid out two of the policies. Since then I have been in and out of their branch enquiring about this mishap only to be told over and over to wait for 5 working days for them to investigate and pay out the funds only to go back again and be told once again to wait another five working days. As I write this review I am yet to receive any payment from them. I also surrendered a greenlight life policy that I had with them and they refused to pay me any cent for the premiums I paid over to them for over 10 yrs since the policy began in 2010. If that is not enough they still deducted premiums from my employer for policies that I have surrendered with them in their branch.

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Replies (3)
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Simon M's update11 Feb 2021, 18:41
Reviewer Update
All i want is for my funds to be paid out. Old mutual can go its way and I go my own way with companies that will not treat me as just a drop ???? in their ocean, but a client.
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Simon M's update15 Feb 2021, 14:40
Reviewer Update
It seems to me that all that you ever do is respond with an automated reply and that does not in any way deal with the the matter at hand. All I ever requested was for my funds to be deposited into my bank account which you obviously have details of. #paybackthemoney
SM
Simon M's update15 Feb 2021, 17:43
Reviewer Update
After having sent me an sms on the 26th January 2021 that my funds would be credited to my bank account within two working days today the 15th February 2021, old mutual is telling me to complete a form and surrender a policy which I surrendered on the 25th January hence subsequent sms from them stating payment of funds to my account.