Old mutual is a complete *********!!!! Don’t fall prey to poor quality!

Never in my life I would’ve ever thought “Old Mutual could be such **********!!! This is completely shocking! My fathers policy matured last year 1st November 2021 and about 2 weeks ago we have sent through the forms to collect the funds, only to find out from ***HREE JACOBS apparently he’s policy was already paid to him on the 01/12/21 paid to who I’m not sure because we never ever submitted any forms to disinvestment the policy only until 2 weeks ago. We never received any money from old mutual for that amount nor did we send them through banking details so where did the money go??? They actually sent me proof on email that the money was paid! I’ve submitted the forms 2 weeks ago and they only rep**** today at first when I emailed for a response they said the policy number was incorrect so I amended and sent it back and today I got a reply the money was already paid! My father paid this policy for years and come to the final stretch you notify us that was money was paid but we didn’t receive it???? This is completely disappointing! Thelevel of service is pathetic they don’t respond to emails on time, don’t take calls there’s always a long wait. Old mutual is lacking customer skills, ethics, integrity and professionalism! I wonder how many other clients was ****** in this way! This is going public and I am going to take legal action against them. Stay away from investing with old mutual they are of poor quality!