Hellopeter
Share Your Experience
MM
Magdolen M

1 reviews | Active since Oct 2024

26 Aug 2025, 08:51

Old Mutual is a bunch of *******... Stay away

I have canceled a policy in March. I wrote a review on Hello Peter in April. They ********ly debited my account in April. My mum passed away in March. I spoke to a consultant to cancel the debit order. All was fine until today 26 August I see they have a debit order mandate on my account for a person that died in March. You guys are pathetic. If you debit my account for someone that is already dead, I will put a claim in. From your social media posts the complaints are endless. Mrs M Pillay ***

0
Replies (5)
Old Mutual
Old Mutual's reply26 Aug 2025, 09:04
Official
Good day Magdolen,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
MM
Magdolen M's update26 Aug 2025, 11:56
Reviewer Update
I await your response, seems that's all I'm getting is an automated response on all social media platforms. I even have a msg that you sent to me on the 8 February confirming I have canceled said policy.
Old Mutual
Old Mutual's reply26 Aug 2025, 12:33
Official
Good day, Magdolen P.

We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
MM
Magdolen M's update26 Aug 2025, 13:59
Reviewer Update
Still waiting, no email no phone call
Old Mutual
Old Mutual's reply26 Aug 2025, 14:28
Official
Good day, Magdolen.

We can assure you that one of our consultants will reach out to you today to assist you further.

Regards
Old Mutual Complaints Management