LP
Limakatso P
1 reviews | Active since Jul 2019
26 Feb 2025, 13:31
OLD MUTUAL IS A ****
I don’t know why Old Mutual is still licensed to work in SA. My mom is being buried this year and I can’t make my claim because they decided to make the deceased a beneficiary. This is not an isolated cases. They continuously come up with new loophole ****s to frustrate the grieving. Anika Adam’s. Was so cold you could sense their word is final. My mom is turning blue in the mortuary and they are withholding payout on the own maladministration. It is inhuman what they are doing to the grieving
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Replies (3)
Old Mutual's replyOfficial
26 Feb 2025, 13:43Good day Limakatso,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply26 Feb 2025, 13:43
Official
Good day Limakatso,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
LP
Limakatso P's updateReviewer Update
26 Feb 2025, 13:47Whilst you are investigating we are accumulating more mortuary fees as she needs to be in that ice for longer. she needs to be buried Saturday. Who would make the deceased the beneficiary knowing they will be dead by the time we claim
LP
Limakatso P's update26 Feb 2025, 13:47
Reviewer Update
Whilst you are investigating we are accumulating more mortuary fees as she needs to be in that ice for longer. she needs to be buried Saturday. Who would make the deceased the beneficiary knowing they will be dead by the time we claim
Old Mutual's replyOfficial
26 Feb 2025, 14:06Good day, Limakatso.
We note your comments and understand the urgency of the situation. Please be assured that this matter is being attended to, and feedback will be provided via email as soon as possible.
Regards,
Old Mutual Complaints Management
We note your comments and understand the urgency of the situation. Please be assured that this matter is being attended to, and feedback will be provided via email as soon as possible.
Regards,
Old Mutual Complaints Management
Old Mutual's reply26 Feb 2025, 14:06
Official
Good day, Limakatso.
We note your comments and understand the urgency of the situation. Please be assured that this matter is being attended to, and feedback will be provided via email as soon as possible.
Regards,
Old Mutual Complaints Management
We note your comments and understand the urgency of the situation. Please be assured that this matter is being attended to, and feedback will be provided via email as soon as possible.
Regards,
Old Mutual Complaints Management