AN
Akhona N
1 reviews | Active since Dec 2017
07 Oct 2025, 18:59
Old Mutual is a ****
My Mom has a policy with Old Mutual that she joined a long time ago, when she retired she informed Old Mutual that she will no longer get paid on the 20th she will get paid on the last day of the month but Old Mutual decided not to deduct. We had to fight for that insurance to be activated again then they eventually reactivated it. From August they stopped deducting again and we don’t know the reason and when my mom went to the branch they told her that the policy has lapsed yet they’re the ones that didn’t deduct the premiums. Imagine paying the insurance for so many years then when you’re retired they cancel it. Old Mutual is a ****
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
07 Oct 2025, 19:04Good Day Akhona N, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply07 Oct 2025, 19:04
Official
Good Day Akhona N, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
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Akhona N's updateReviewer Update
09 Oct 2025, 09:40Please be advised that my mom is still waiting for your call.
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Akhona N's update09 Oct 2025, 09:40
Reviewer Update
Please be advised that my mom is still waiting for your call.
Old Mutual's replyOfficial
09 Oct 2025, 09:59Good Day Akhona,
We note your comments, please be advised that this matter is being attended to and your mother will be contacted within the next 24 hours.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and your mother will be contacted within the next 24 hours.
Regards
Old Mutual Complaints Management
Old Mutual's reply09 Oct 2025, 09:59
Official
Good Day Akhona,
We note your comments, please be advised that this matter is being attended to and your mother will be contacted within the next 24 hours.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and your mother will be contacted within the next 24 hours.
Regards
Old Mutual Complaints Management
AN
Akhona N's updateReviewer Update
15 Oct 2025, 13:0624 hours has passed and you still haven’t called my mother nor sorted out the issue.
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Akhona N's update15 Oct 2025, 13:06
Reviewer Update
24 hours has passed and you still haven’t called my mother nor sorted out the issue.
Old Mutual's replyOfficial
15 Oct 2025, 13:31Good Day Akhona,
We are following up regarding this.
Regards,
Old Mutual Complaints Management
We are following up regarding this.
Regards,
Old Mutual Complaints Management
Old Mutual's reply15 Oct 2025, 13:31
Official
Good Day Akhona,
We are following up regarding this.
Regards,
Old Mutual Complaints Management
We are following up regarding this.
Regards,
Old Mutual Complaints Management
AN
Akhona N's updateReviewer Update
15 Oct 2025, 18:47You sent my mom an email saying that her policy doesn’t qualify for a revival yet it was your fault that you didn’t deduct on the day that you were supposed to. What investigation did you do? Why didn’t you call her as per your promise? My mom has been your client for so many years and now that she has retired you treat her like this. You’re are ****ming her. There are so many people that have been complaining about Old Mutual running away from paying out etc, now I can see people are not lying. Old Mutual is a ****
AN
Akhona N's update15 Oct 2025, 18:47
Reviewer Update
You sent my mom an email saying that her policy doesn’t qualify for a revival yet it was your fault that you didn’t deduct on the day that you were supposed to. What investigation did you do? Why didn’t you call her as per your promise? My mom has been your client for so many years and now that she has retired you treat her like this. You’re are ****ming her. There are so many people that have been complaining about Old Mutual running away from paying out etc, now I can see people are not lying. Old Mutual is a ****
Old Mutual's replyOfficial
15 Oct 2025, 19:34Good Day Akhona N, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply15 Oct 2025, 19:34
Official
Good Day Akhona N, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management