MM
Masupa M
1 reviews | Active since Aug 2021
19 Jun 2024, 21:24
OLD MUTUAL IS A ****!!!
My mother passed away on 9 May and was buried on 18 May 2024, l submitted a claim for a funeral policy and I was told that my eldest sister is the beneficiary. She’s been in and out of their offices and still no payout.
The latest she was told is that we must all submit our IDs and bank statements, of which we did. This morning I received an email asking me to resend my request with a brief description. With all the emails and documents sent to them the subject has been the same policy number, which should make it easier for them to put everything together and finalise the claim.
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Replies (6)0
Replies (6)MM
Masupa M's updateReviewer Update
20 Jun 2024, 15:39I received an email asking to submit documents for all my siblings which I did as asked to respond to the same email… soon after that I received another email saying my request is unclear. HOW? When you have sent me a reference of my request and you indicated the date (16 May 2024) when you asked me to use a specific reference when submitting documents?
I am really losing patience with you guys… if l’m not getting a positive response by end of business day tomorrow l’m taking this matter to Twitter to warn people about the way you guys conduct business!!!
I am really losing patience with you guys… if l’m not getting a positive response by end of business day tomorrow l’m taking this matter to Twitter to warn people about the way you guys conduct business!!!
MM
Masupa M's update20 Jun 2024, 15:39
Reviewer Update
I received an email asking to submit documents for all my siblings which I did as asked to respond to the same email… soon after that I received another email saying my request is unclear. HOW? When you have sent me a reference of my request and you indicated the date (16 May 2024) when you asked me to use a specific reference when submitting documents?
I am really losing patience with you guys… if l’m not getting a positive response by end of business day tomorrow l’m taking this matter to Twitter to warn people about the way you guys conduct business!!!
I am really losing patience with you guys… if l’m not getting a positive response by end of business day tomorrow l’m taking this matter to Twitter to warn people about the way you guys conduct business!!!
MM
Masupa M's updateReviewer Update
20 Jun 2024, 17:58After your response Delia l received an SMS at 17:06 that says “Old Mutual. Mr Masupa Mokwena. Dear Valued Customer The requirements to act to your request had not been received, you claim will be closed. Should you wish to continue, please visit your nearest Old Mutual branch to submit a new request. Tel ***. Quote this ***. FSP&Ins. T&Cs”
I need to know if this is your last action… please advise.
I need to know if this is your last action… please advise.
MM
Masupa M's update20 Jun 2024, 17:58
Reviewer Update
After your response Delia l received an SMS at 17:06 that says “Old Mutual. Mr Masupa Mokwena. Dear Valued Customer The requirements to act to your request had not been received, you claim will be closed. Should you wish to continue, please visit your nearest Old Mutual branch to submit a new request. Tel ***. Quote this ***. FSP&Ins. T&Cs”
I need to know if this is your last action… please advise.
I need to know if this is your last action… please advise.
MM
Masupa M's updateReviewer Update
21 Jun 2024, 08:19…
MM
Masupa M's update21 Jun 2024, 08:19
Reviewer Update
…
MM
Masupa M's updateReviewer Update
21 Jun 2024, 10:27And then you decided to blue tick me…
Just be aware that I will not let this go!!!
Just be aware that I will not let this go!!!
MM
Masupa M's update21 Jun 2024, 10:27
Reviewer Update
And then you decided to blue tick me…
Just be aware that I will not let this go!!!
Just be aware that I will not let this go!!!
MM
Masupa M's updateReviewer Update
12 Jul 2024, 11:28It’s the 11 of July and we have not yet received any payment from this policy… my sister who is a beneficiary was made to open an account by a gentleman named Thamsanqa Khuboni from uMzimkulu branch, l believe this was for this gentleman to get a commission because he made a promise that payment will be made within 24 hours. Now when we do a follow up he’s telling us that his only job is to forward documents provided to claims department!!!
The question is who is going to be paying charges for this account because we opened it with the impression that money would be paid in this account within 24 hours as Thamsanqa made us believe? I am sure this is malpractice from his side and we will follow this up!!! Also my sister Nobakwena Gloria Mokwena is unemployed so she doesn’t have a bank account, she’s only getting government grant and we indicated this. But now and again Old Mutual keeps asking for her proof of account and they claim that they can’t make a payment if they don’t have it!!! WHERE THE HELL IS SHE SUPPOSED TO GET PROOF OF ACCOUNT IS SHE DOESN’T HAVE ONE?
Old Mutual has been all over social media for this kind of attitude towards black people, and unfortunately they’re not beating allegations with this kind of behaviour. It’s sad that majority of their customers are black people but they don’t respect them!!! But believe me, we will not stop until you pay what is due to us!!!
The question is who is going to be paying charges for this account because we opened it with the impression that money would be paid in this account within 24 hours as Thamsanqa made us believe? I am sure this is malpractice from his side and we will follow this up!!! Also my sister Nobakwena Gloria Mokwena is unemployed so she doesn’t have a bank account, she’s only getting government grant and we indicated this. But now and again Old Mutual keeps asking for her proof of account and they claim that they can’t make a payment if they don’t have it!!! WHERE THE HELL IS SHE SUPPOSED TO GET PROOF OF ACCOUNT IS SHE DOESN’T HAVE ONE?
Old Mutual has been all over social media for this kind of attitude towards black people, and unfortunately they’re not beating allegations with this kind of behaviour. It’s sad that majority of their customers are black people but they don’t respect them!!! But believe me, we will not stop until you pay what is due to us!!!
MM
Masupa M's update12 Jul 2024, 11:28
Reviewer Update
It’s the 11 of July and we have not yet received any payment from this policy… my sister who is a beneficiary was made to open an account by a gentleman named Thamsanqa Khuboni from uMzimkulu branch, l believe this was for this gentleman to get a commission because he made a promise that payment will be made within 24 hours. Now when we do a follow up he’s telling us that his only job is to forward documents provided to claims department!!!
The question is who is going to be paying charges for this account because we opened it with the impression that money would be paid in this account within 24 hours as Thamsanqa made us believe? I am sure this is malpractice from his side and we will follow this up!!! Also my sister Nobakwena Gloria Mokwena is unemployed so she doesn’t have a bank account, she’s only getting government grant and we indicated this. But now and again Old Mutual keeps asking for her proof of account and they claim that they can’t make a payment if they don’t have it!!! WHERE THE HELL IS SHE SUPPOSED TO GET PROOF OF ACCOUNT IS SHE DOESN’T HAVE ONE?
Old Mutual has been all over social media for this kind of attitude towards black people, and unfortunately they’re not beating allegations with this kind of behaviour. It’s sad that majority of their customers are black people but they don’t respect them!!! But believe me, we will not stop until you pay what is due to us!!!
The question is who is going to be paying charges for this account because we opened it with the impression that money would be paid in this account within 24 hours as Thamsanqa made us believe? I am sure this is malpractice from his side and we will follow this up!!! Also my sister Nobakwena Gloria Mokwena is unemployed so she doesn’t have a bank account, she’s only getting government grant and we indicated this. But now and again Old Mutual keeps asking for her proof of account and they claim that they can’t make a payment if they don’t have it!!! WHERE THE HELL IS SHE SUPPOSED TO GET PROOF OF ACCOUNT IS SHE DOESN’T HAVE ONE?
Old Mutual has been all over social media for this kind of attitude towards black people, and unfortunately they’re not beating allegations with this kind of behaviour. It’s sad that majority of their customers are black people but they don’t respect them!!! But believe me, we will not stop until you pay what is due to us!!!
MM
Masupa M's updateReviewer Update
12 Jul 2024, 12:12THIS WAS MY EMAIL TO YOUR EMPLOYEE “Mr Khuboni you convinced my sister to open an account with you under the lies that money would be paid to this account within 24 hours. I believe you did this to get your commission and you did not have any interest in assisting her get this payment!
We’re still grieving the loss of our mother and here you are taking advantage of that to make money. Who is going to pay for monthly fees for this account if the money is not paid? She is unemployed and now she has an account that she needs to maintain by paying charges/fees. Your behaviour is disgusting and l will make sure l mention your name on Hello Peter.”
THIS WAS HIS RESPONSE “Well done MR .”
These are the people we have to deal with everyday!!! Unprofessional!!!
We’re still grieving the loss of our mother and here you are taking advantage of that to make money. Who is going to pay for monthly fees for this account if the money is not paid? She is unemployed and now she has an account that she needs to maintain by paying charges/fees. Your behaviour is disgusting and l will make sure l mention your name on Hello Peter.”
THIS WAS HIS RESPONSE “Well done MR .”
These are the people we have to deal with everyday!!! Unprofessional!!!
MM
Masupa M's update12 Jul 2024, 12:12
Reviewer Update
THIS WAS MY EMAIL TO YOUR EMPLOYEE “Mr Khuboni you convinced my sister to open an account with you under the lies that money would be paid to this account within 24 hours. I believe you did this to get your commission and you did not have any interest in assisting her get this payment!
We’re still grieving the loss of our mother and here you are taking advantage of that to make money. Who is going to pay for monthly fees for this account if the money is not paid? She is unemployed and now she has an account that she needs to maintain by paying charges/fees. Your behaviour is disgusting and l will make sure l mention your name on Hello Peter.”
THIS WAS HIS RESPONSE “Well done MR .”
These are the people we have to deal with everyday!!! Unprofessional!!!
We’re still grieving the loss of our mother and here you are taking advantage of that to make money. Who is going to pay for monthly fees for this account if the money is not paid? She is unemployed and now she has an account that she needs to maintain by paying charges/fees. Your behaviour is disgusting and l will make sure l mention your name on Hello Peter.”
THIS WAS HIS RESPONSE “Well done MR .”
These are the people we have to deal with everyday!!! Unprofessional!!!